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We Stand Behind Every Frunkly

If something isn't right, we'll fix it. No fine print, no runaround - we build every piece ourselves and personally make sure you're happy.

Long-Term Support, Not Just Fine Print

You get the statutory 2-year EU warranty. But more importantly: we stock replacement parts long-term. Hinges, hardware, mounting elements - everything can be ordered individually and swapped in minutes. Your Frunkly is built to last for years, and we make sure it does.

Our Promise

  • Manufacturing defects and material failures - we replace or repair for free
  • Structural issues (e.g. hinges, folding mechanism)
  • Faulty surface treatment
  • Incorrectly fitting mounting hardware
  • Replacement parts available even after warranty

We Help Beyond Warranty Too

Even if something breaks that isn't covered by warranty - you're not on your own. All individual parts are available as replacements. Just reach out, and we'll find a solution.

14-Day Return Policy

Not happy? No problem. You can return your Frunkly within 14 days of receiving it, no questions asked.

1

Request a Return

Email us at support@frunk.ly or use our online withdrawal form within 14 days of receiving your order.

2

Ship the Product Back

Send the Frunkly back to us in its original packaging. Return shipping costs are covered by you.

3

Receive Your Refund

Once we receive your return, we'll refund the purchase price within 14 days via your original payment method.

The Frunkly should be returned in a condition that allows inspection. Please use the original packaging if possible.

Submit WithdrawalRead Withdrawal Policy

Something Wrong? Just Reach Out.

No ticket system, no phone queues. You're writing directly to the person who built your Frunkly.

1

Send Us an Email

Email support@frunk.ly with your order number and photos of the issue. The more details you provide, the faster we can help.

2

We'll Get Back to You Personally

No automated reply - we look at the problem and usually respond within one business day.

3

We'll Fix It

Send a replacement part, repair, exchange, or refund - whatever it takes. Our goal is to keep your Frunkly working.

Warranty & Returns FAQ

How long is the warranty?
You have a statutory warranty of 2 years from the date you receive your Frunkly. Within the first 12 months, we assume that any defect was already present at the time of delivery - so you don't need to prove anything.
How do I submit a warranty claim?
Simply email us at support@frunk.ly with your order number and photos of the issue. We'll typically get back to you within 24 hours.
Who pays for return shipping?
For returns under the 14-day withdrawal right, you cover the return shipping costs. For valid warranty claims (manufacturing defects), we cover the costs.
What if something breaks after months?
Just get in touch. We stock replacement parts for all Frunkly models - hinges, hardware, mounting elements. Most parts can be swapped by yourself in a few minutes. And if it's a warranty case, we cover the costs.
What condition does the Frunkly need to be in for a return?
The Frunkly should be in a condition that allows inspection. Normal test use (installing and trying it out) is perfectly fine. Please use the original packaging if possible.
How quickly will I receive my refund?
After receiving your return, we'll refund the purchase price within 14 days via your original payment method. In practice, it's often faster.

More questions?

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Peter Amelang, founder of Frunkly
“I build every Frunkly myself - if something isn't right, I'm personally here for you.”

Peter

Founder & Maker

Still Have Questions?

Just email support@frunk.ly. You'll reach the person who actually built your Frunkly.

Get in Touch
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